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Our Courses
Reception Staff Training for Law Firms
The first contact with the client
Reception staff are the first point of call for your clients.
The quality of client service they give
conveys the image of the whole Firm in a very short space
of time. How they greet, communicate, and understand the needs
of the client are crucial. The standard of reception at the
“Front Office” of Legal 500 Law Firms is generally
very good. However at times reception staff are faced with
difficult situations to deal with, and training in client
skills can greatly assist them. In addition they need to deal
with clients by telephone which can produce further demands
on them.
Training for your reception staff will:
- give a thorough appreciation of what the client needs
on arrival
- cover the “Client Service Model”: the four
key areas that reception staff need to address
- give an understanding of how to build excellent client
relationships quickly
- provide insights into the effects of communicating differently
with clients—over the telephone, face to face, and
by email
- give an opportunity for skills practice, using work-based
examples
- provide an understanding of different personality types
and how to deal with each.
Receptionist training will help your front office staff deal
professionally with clients.
To create the best first impressions:
Call us at +44 (0)7971 540 073, email us at
, or fill in the form on our
contact page, and we’ll tell you more about this
in-company bespoke training course.
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